A live support chat helps visitors quickly solve their problems and improves overall customer satisfaction. Find out how to add one to your website. Free Live Chat for website, Live Chat software, Live Help software. Provide free live customer support to your website visitors.
Keep reading to see how easily you can add one Picasa kennenlernen your website with GetSiteControl and find the best way to offer help without interrupting user experience. Here is how to add live chat support to any website After creating an account, install GetSiteControl to your website. WordPress users can use the dedicated plugin to speed up the process. Open the dashboard and click Create widget, then select Chat from the Live chat support for your website. On the Appearance tab, choose a color theme and a position for your widget.
They also offer 2-week free live chat support trial. Zendesk Chat Zendesk is the leading help desk support software provider. They recently acquired an existing company called Zopim to enter the live chat support market and rebranded it as Zendesk Chat. If you are already using Zendesk, then the best advantage you get is that it already integrates with your existing support software.
It also works smoothly with WordPress, Salesforce, and a number of other third-party services. Zendesk Chat also offers real-time chats, advanced analytics, and AI-powered chat-bots to automate the process when no live agents are available. They have beautiful templates and customization options to create attention-seeking chat widgets. Zendesk Chat offers a limited free live chat support account for 1 concurrent chat session.
Chaport If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time. Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.
Paid plans give you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more. SnapEngage SnapEngage offers live chat service to businesses of all sizes. It is a bit expensive than some other live chat companies on the list but offers some unique features and add-ons to justify the cost. They offer integrations with popular CRM software, call back request, automated chat invitations, and customizable chat widgets to match your site. SnapEngage also offers a SMS to Chat feature as an add-on service to their live chat software, so your visitors can directly communicate with your support team via text.
Intercom Intercom is a flexible tool that helps you capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers. It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation tool , marketing automation, and user-engagement software. Freshchat Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list.
Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations.
You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive. They offer a free live chat support service plan for up to 10 team members. LivePerson LivePerson is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales.
You can use chatbots to create automated conversation flows and save customer information in your other third-party apps. LivePerson is targeted towards medium to large businesses and enterprise level clients.
You will have to request a quote to get pricing information based on your needs. Smartsupp Smartsupp is a low-cost live chat support software that allows you to track and record user sessions on your website. It also helps you track chat conversations in Google Analytics to see your performance. Pure Chat If you are looking for a free live chat software, then Pure Chat is another good alternative.
It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history. It comes with mobile apps so that you can stay connected with customers. Your customers can send you email messages when you are offline and pre-chat form helps you collect user information to reach out later.
Drift Drift is a conversational marketing platform that combines the power of live chat with an automated chat bot to help you save time and increase conversions.
It comes with powerful features to help you convert more website visitors into sales leads. Drift integrates with all popular CRM and email marketing services. On the Content tab, choose an appropriate title for the widget.
We recommend using a call-to-action like "Need help? Here, you can also change the welcome messages and set up the way a chat button will be viewed on mobile. Click OK to save the widget and activate it. A Live support chat will instantly appear on your website. Integrate your live support chat with Slack Slack integration with a website chat might be a good idea because it allows you to stay in contact with website visitors on-the-go without having to log in to GetSiteControl dashboard each time.
Connecting the two services is very easy and can be done via the Integrations tab. Live chat support for a website: However, if you have to choose the pages, consider those where your visitors are more likely to have questions. Naturally, you want to have a live support chat available on all of your landing pages fine-tuned to sell your products or services.
For the call-to-action, you may want to use short phrases that would encourage a visitor to start the conversation. Now, for welcome messages, it might be a good idea to consider the reasons a visitor starts a chat.
For instance, a welcome message on a Pricing page may be different from the one on the product page. Here is a couple of ideas: